FAQ'S

Q: How do I register my Recovery Effects device so I qualify for future repairs?

A: Fill out this registration form within 30 days of delivery.

 

Q: What is your Return Policy?

A: Since most devices are built to order, all sales are final on purchases made through our site, and we’re unable to accept returns of fully functioning units.

We’re a small two-person workshop focused on designing and building instruments, and we’re not set up to handle retail returns or exchanges. Because of this, we recommend purchasing through one of our authorized dealers if you’d prefer the option of returns or exchanges. If you’re unsure about a product or have any questions before ordering, feel free to reach out — we’re happy to help.

 

Q: How long till my order ships?

A:  Our usual lead time is 7–14 business days. During busier periods such as sales, holidays, or new product releases, this can extend to 4–8 weeks. We appreciate your patience while we build everything to order. If you need something by a specific date, feel free to email us and we’ll do our best to help.

 

Q: Why can’t you ship my device immediately?

A: Most of our devices are built to order, so we don’t keep a large ready-to-ship inventory. If you’re in a hurry, feel free to contact us and we’ll do our best to help if we can. Otherwise, our dealers are a good option for items that are already in stock and ready to ship.

 

Q: I placed an order, but did not receive an order confirmation.

A: Please check your spam or junk mail folder. If you still can’t find it, feel free to contact us.

 

Q: If I ordered before a sale started, can I still get the discount?

A: Our sales are only valid for orders placed during the sale period. Because many of our products are built to order, timing between purchase and delivery does not affect eligibility for promotional pricing, and we’re unable to adjust or retroactively discount past orders, including those delivered during a sale period.

A: US orders ship free.

International rates:

• Canada: $25
• Australia: $40
• Brazil / Vietnam / South Korea: $50
• Rest of world: $38

Please note: buyers are responsible for any import taxes and duties.

 

Q: What is the power supply for the Endless Summer Deluxe?

A: 9V DC, center-negative, 200mA or higher. Must be a high-quality regulated power supply. We recommend the Electro-Harmonix US96DC-200BI power supply.

 

Q: Does the Endless Summer Deluxe ever qualify for a discount?

A: Rarely. These builds are time-intensive, so they are not typically discounted. On occasion, we may run limited promotions.

 

Q: I need a repair. How does that work?

A: Please see our Repairs and Returns page.

 

Q: Can I come over and check out the pedals in person?

A: If you're in the Seattle area, please check your local stores to see if they have what interests you in stock.

 

Q: Do you have an "Artist Endorsement" program?

A: Yes, but as a very small two-person operation, we can only offer a modest discount. Contact us for details.

 

Q: Can you make me a custom pedal?

A: Occasionally, if time permits, we take on custom builds. Feel free to reach out to inquire.

 

Q: Can I book time to record with Graig at the Recovery Room Studio in Seattle?

A: Yes! Contact us for availability. You can find more info about the studio here.

Have a question not covered here? Feel free to contact us.

 

The Recovery Room Studio, Seattle, WA.

Recovery Effects workshop, Seattle, WA.

 

Thank you for supporting our small business!

- Graig and Zera