Repairs and Returns

Q: What is your Return Policy?

A: All sales are final through this site. We do not accept returns of perfectly functioning pedals. We have a small operation, and our primary focus is creating and building pedals. Our dealers have excellent return policies though. It is their focus to deal with sales, refunds, and exchanges. If you are unsure about an item please order from one of our dealers. Thank you! 

Q: How do I register my product so it qualifies for free repairs?

A: Fill out this registration form within 30 days of purchase. This registration is non-transferable. 

Q: I need a repair. How does that work? 

A: Recovery Effects products are warranted to be free from manufacturing defects. Devices that are registered within 30 days of purchase qualify for free repairs. Registrations are non-transferable. Finishes and other cosmetic imperfections are not covered. Buyer is responsible for shipping, both ways. We will request payment via PayPal when the unit is ready for return shipping. Standard bench rates apply if anyone other than Recovery has touched the device with a soldering iron, or modified it in any way.

Registered products: Contact us to get an RMA number and return instructions.
Non-registered products: Contact us to get an RMA number and return instructions. Standard $35/hour bench rates apply.