Repairs and Returns
Q: What is your Return Policy?
A: All devices are built to order and all sales are final through this site. We do not accept returns of perfectly functioning devices. We are a small operation, and our primary focus is creating and building devices. Our dealers have excellent return policies though. It is their focus to deal with sales, refunds, and exchanges. If you are unsure about an item please order from one of our dealers. Thank you!
Q: How do I register my product so it qualifies for your warranty?
A: You must fill out this registration form within 30 days of purchase. This registration is non-transferable.
Q: What does the warranty cover?
A: Registering your device covers manufacturing defects for the life of our company. Finishes and other cosmetic imperfections are not covered. Standard bench rates apply if anyone other than Recovery has touched the device with a soldering iron, or modified it in any way. Buyer is responsible for shipping costs, both ways. We will request payment via PayPal when the unit is ready for return shipping.
Q: I just purchased my pedal through this site and I think it's broken, what do I do?
A: All of our units are tested, and are in working order, before they are shipped. If you believe your device is defective, contact us immediately and we will troubleshoot with you to figure out what the problem might be. Often we can diagnose the issue without you having to send the device in. If, within 7 days of purchase, it is deemed that the device needs repair due to a manufacturing defect due to a faulty component we will pay for shipping both ways. After 7 days our standard repair policy applies (see above) and you will be responsible for all shipping costs. We want you to be happy with your new device, so be sure to contact us as soon as possible so we can take care of any issues right away.